Help KB
Answers for installing, paying, and getting connected.
Start with the activation guide, then use the support links if your order needs a closer look.
Faster support
Include your order email, phone model, country, and ICCID if your eSIM is already installed.
Popular articles
Contact supportInstall and activate your SilentLink eSIM
Set up by QR code or manual details, then choose the eSIM for mobile data.
Read articleWhen does my plan start?
Most travel eSIMs can be installed before departure and start when they first connect to a supported network.
Read articleMy eSIM is installed but data is not working
Check the data line, turn roaming on for the eSIM, and restart the phone after arrival.
Read articleBrowse by topic
Activation and install
QR setup, manual activation details, iPhone steps, Android steps, and first connection checks.
Open topicPayments and orders
Use the order email when contacting support about crypto checkout, card payment, invoices, or delivery status.
Open topicCoverage and data service
SilentLink plans are data-only eSIMs for apps, maps, wallets, messaging, and browsing.
Open topic